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We want you to love your Vintage Suede Jacket!

Refund Policy

Effective as of: August 25, 2026

At Vintage Suede Jacket, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund process under the following conditions:

1. 30-Day Return Window

You may initiate a return for eligible items within 30 days of the delivery date of your order. The delivery date is determined by the tracking information provided by the shipping carrier.

2. Eligibility for Return

To be eligible for a return, your item must be:

Please note that this outerwear features loose oversized sizing. It is advised to opt for one size smaller than your usual wear. Returns due to sizing issues are subject to the standard return policy if the item meets the above conditions.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our Customer Services Team via email at support@vintagesuedejacket.com within the 30-day return window.
  2. Provide your order number and a brief reason for the return.
  3. Our team will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send back your item.
  4. You must upload the return tracking number within 30 days of receipt of the products.

Returns sent without a valid RMA number may not be processed.

4. Return Shipping Costs

The customer is responsible for all return shipping costs, unless the item received was faulty, damaged, or incorrect.

5. Refund Method and Processing Time

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days after we receive and inspect the returned item. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

6. Non-Returnable Items

Certain items are not eligible for return or refund. These include:

7. Damaged, Faulty, or Incorrect Items

If you have received a faulty, damaged, or incorrect item, please do not hesitate to contact our Customer Services Team immediately at support@vintagesuedejacket.com. We will reply within 24 hours and offer you a satisfactory solution, which may include:

In such cases, Vintage Suede Jacket will cover the cost of return shipping if required.

8. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above for the original item and place a new order for the desired item.

9. Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund, please contact us at support@vintagesuedejacket.com.

10. Gentle Reminder

Your jacket may have a slight scent when first unpacked. This is normal and comes from the fresh packaging. For your comfort, we recommend washing or airing it out before wearing. This is not considered a defect and does not qualify for a free return.

11. Contact Us

For any questions regarding our Refund Policy, please contact us: